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How to start a pack opening event?

You can follow the steps below:
1. Choose a game platform on homepage
2. Choose a card pack that you prefer and click
3. Click on the button “Open” to start an event. A certain amount of your IGNK points will be reduced for the event (If you don’t have enough IGNK points in your wallet now, click here to add funds.).
4. Get an result in several seconds
5. Check more participation record in “Drop History” after the event.
The card packs will be updated from time to time. It is recommended that you keep an eye on the site so as not to lose the opportunities.

What payment method do you support to add funds to my wallet?

We accept PayPal as payment method. Please make sure that your PayPal account is available.

I have added the balance but money didn’t come. What should I do?

Attention! Your payments could be delayed for 5-10 minutes. If the money didn`t come within the hour, please contact our customer service e-mail: softislandtwo@outlook.com.

I win a player card that I want. How I get it?

What you really get is not the player card itself. You will get IGNK points that equal to the value of the card you won. You can buy the card in the transfer market by withdrawing the corresponding game coins.

Is there a limit for the participation times?

No. Each time you participate in the event, you will be charged a certain fee. For the specific price, please check the detailed page of the card pack.

How do I complete the steps for making a withdrawal?

You can follow the steps below:
1. Click on the tab “Add funds” of the home page;
2. Click on the tab “Withdraw”;
3. Complete the form according to the requirements (Please pay attention to the instructions on the page);
4. Submit the application. It will take 24H to 48H to complete the delivery. Please don’t hesitate to send mail to softislandtwo@outlook.com if you have any concerns.

How long will it take to receive game coins after payment?

The delivery of game coins will be finished in 24 hours or in 48 hours once the application is confirmed. Please wait patiently.

Can I withdraw cash from your website?

No. You can only withdraw the corresponding amount of game coins that are equivalent to your wallet balance.

How many game coins are equivalent to one point?

1 point=1 US Dollar, which means 1 point equals to the amount of game coins that can be purchased for 1 dollar. The actual amount of game coins varies with the FIFA game market.

Will you refund me if I did not receive the game coins?

Yes, we will refund you in 1 to 3 work days if we failed to finish your application. The refunds will be returned to you by way of IGNK points. Please pay attention to your balance of wallet.